How do I file an objection to an invoice? (Premium)

How do I file an objection to an invoice?

If you don’t understand an invoice, first check it in your orders. After that, you can submit an objection.

When do I need this information?

This guide is for you if you believe an invoice is incorrect or if you don’t understand the invoice.

How to proceed

1. Open your control center.
2. Go to the Orders section.
3. Click on "Details" for the relevant order.
4. Check the invoice, period, payment method, and outstanding amount.
5. Click on "Object to invoice" if you still want to dispute it.
6. Briefly and clearly describe what you believe is incorrect.

What happens next?

Your objection will be reviewed based on the order and invoice. An outstanding invoice will remain visible until the issue is resolved.

If it doesn’t work

If you have purchased the premium service and the invoice is correct, the outstanding invoice must be paid. If you have already paid, please first check the payment reference and bank processing time. A bank transfer often takes 1 to 3 business days.